Refund Policy

Return Policy Your happiness is important to us! If you are not completely satisfied with your Luv & Smiles portrait, please contact us at dwatts895@gmail.com within 7 days of receiving your item. We will do our best to address any concerns or issues you may have. However, due to the custom-made nature of each Luv & Smiles portrait and the significant time and care invested in creating your unique piece, we do not accept returns. If you would like additional modifications, you may ship your portrait back to us at your own expense, and we will gladly make the desired changes to ensure it meets your expectations. Thank you for understanding and supporting our handmade process! Order Cancellation Policy To secure your place on our waiting list, a non-refundable deposit of 20% of the total price is required at the time of booking. This deposit ensures we can dedicate time and resources to your custom portrait. If you decide to cancel your order before we begin working on your project, we will refund any payments made, excluding the 20% non-refundable deposit. Once we have started working on your order, cancellations are no longer possible, as significant time and materials have already been invested in creating your unique portrait. We truly appreciate your understanding and support, as each portrait is a handcrafted, one-of-a-kind piece made with care and attention to detail. Order Change Policy If you wish to make changes to your order, please email us at [dwatts895@gmail.com] at your earliest convenience within 24 hours of placing the order. We cannot guarantee changes beyond this time frame.